DD Apartments - Serviced Apartments Sydney

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BOOKINGS and CONTACT
DD APARTMENTS

BOOK DIRECT AND SAVE NOW

WINTER WARMERS SALE ON NOW
BOOK DIRECT AND SAVE NOW
USING THE DISCOUNT CODE: “WINTER2019”
Place this code in the “Special Requests” field when booking online
to waive all 2-3% credit card fees and charges!

Here are our direct booking links
CLICK HERE TO BOOK DIRECT & SAVE @ KENT STREET
CLICK HERE TO BOOK DIRECT & SAVE @ DARLING HARBOUR
CLICK HERE TO BOOK DIRECT & SAVE @ FISH MARKET
CLICK HERE TO BOOK DIRECT & SAVE @ SUSSEX STREET
CLICK HERE TO BOOK DIRECT & SAVE @ CHINATOWN
CLICK HERE TO BOOK DIRECT & SAVE @ DAY STREET
CLICK HERE TO BOOK DIRECT & SAVE @ MILLERS POINT & THE ROCKS

or

TOO MANY CHOICES?
or NOT ENOUGH TIME TO BOOK?
Have one of our serviced apartment specialists help you book
over the phone or on your choice of chat / messaging app.

We are available - Contact Us Now

Chat via web chat
(It’s the small blue bubble at the bottom right of our website)

OR

Email : hello@ddapartments.com.au
Phone: 02 8188 3938
Phone: 0455 595 559
International: +61 455 595 559
Wechat: +61 455 595 559
Whatsapp: +61 455 595 559
Line: +61 455 595 559
Facebook: ddapartments

OR

Complete the form below and we will contact you

 
 
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Credit Cards Accepted

DD Apartments on Kent Street accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

  • Mastercard

  • Visa

  • Amex

  • UnionPay


Arrival Information

Check in

All our check-ins are done via meet and greet please ensure you have locked in your meet and greet time with us. We will give you your keys and show you around the area and how to get to your apartment. This will help you familiarise yourself with the area :)

Our details are:

Phone: +61455 595 559 or 0455 595 559

Email: hello@ddapartments.com.au

SMS: +61455 595 559 or 0455 595 559

Whatsapp: +61455 595 559 or 0455 595 559


Meet and Greet

Meet and Greet and check-in

In order to check-in we always do so with a meet and greet between you and one of our team members.

Our meet and greet will help you check in, ensure you have your apartment keys and we will help you get familiar with the apartment and surrounds.

Coming in late or early?

Please call or message us on +61 455 595 559 or 0455 595 559 at any time to give us updates of your arrival, even if you are due to arrive early or late.

We can accommodate early or late check-ins as long as we know upfront. Communicate with us at anytime so we can ensure that you are settled into your apartment comfortably.

Avoid miscommunication and headaches

Please only communicate with us via email, phone or message as any other staff or people around our apartments may not know exactly which DD Apartments you are staying at and they may give you another of our locations or even worse send you to the wrong location all together!



CANCELLATIONS & REFUNDS

Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check the conditions of your required room. You will need to email concierge@ddapartments.com.au

ROOM RATES
Two types of room rates are available at DD Apartments:

A Non-Refundable Rate (a booking that cannot be cancelled), 

and

A Partially Refundable Rate (a booking that may be cancelled within 30 days prior to the booked, arrival date)

NON-REFUNDABLE RATE

A Non Refundable Rate is a discounted rate available for guests who would like to book in advance and take advantage of the discount (usually between 10-30%) by paying upfront. The Non-Refundable rate will be charged the full amount of the booking, on the day of the booking being made. Please ensure that you are certain of your arrival, as we do not offer cancellations or refunds on any of these booking types.

PARTIALLY REFUNDABLE RATE

A Partially Refundable Rate is our standard charge. It allows guests to make a booking and holds that booking for them in advance, giving them the flexibility to cancel for free within 30 Days of the Check-In date. In order to hold your booking, 50% of the total booking (holding fee) will be charged on the day that you book, and the remaining 50% will be charged within 24 hours prior to the check-in date.

Deposits already paid are only returned in accordance with the following conditions;

  • Cancellation made within 30 days prior to check-in date = 50% of total booking refund (i.e. Remaining amount of total booking after holding fee has been paid)

  • Cancellation made within 14 days prior to check-in date = 25% of total booking refund (i.e. Remaining amount of total booking after holding fee has been paid)

  • Cancellation made within 7 days prior to check-in date = No refund issued, full amount of booking due


Rates Set
We believe that we offer some of the best bang for your buck offers and rates, for what you are getting in Sydney CBD. We are generally booked out and always at a high capacity due to the affordable rates. So our policies may differ from those offering pay when you arrive and cancel for free un until the very last moment. If we did this we would not be able to offer the rates that we do.

Our rates are set by our pricing team at our management’s discretion. They may discount or offer lower rates at anytime. We do not allow for changes in bookings for reasons related to offers found cheaper on any websites online.

Generally, you will find the cheapest rates and inclusions on our website. However, if you find a cheaper rate somewhere else please call us and we are more than happy to try to match or beat those rates.

The fine Print

Please inform DD Apartments on Kent Street in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the apartment directly as we are more than happy to accommodate special requests when we know about them in advance.

Due to the high occupancy rate last minute special requests can be harder to accommodate.

Questions, Issues, Disputes or Concerns,
If you are unsure, at anytime, about the process or at unhappy with your stay you will need to contact us as soon as possible. No matter the size of the concern, even if it’s just for some extra toilet paper, please contact us immediately. We can not help amend, rectify or do anything if we do not know about a concern. Our Management reserves the right to dismiss any claims made regarding any stay that was not brought to our attention immediately. Any claims made after checkout will be very hard to deal with as our terms clearly state that need to know about any issues immediately. Our team does everything possible to ensure that your stay with us is pleasant and will act to resolve any questions or concerns as soon as possible.

BOOKING TERMS AND CONDITIONS

Please read the terms and conditions as they form the basis of your reservation. By making a booking, you have accepted the terms & conditions below.

Bookings

To place a booking with us the lead guest must be at least 18 years of age. All guests under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18. The property has the right to refuse any booking if the legal parent/guardian over 18 is unable to produce current photo ID. The maximum number of staying guests per room is illustrated in the room occupancy details on the accommodation listing. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.

These Conditions will be emailed to you at the time we confirm your reservation, and are deemed by us as having been accepted by you at time of payment. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in the booking for or these conditions.

As the booker, it is your responsibility to ensure that all Guests are given a copy of these Conditions and that they understand that you are bound by them and that the Guests use of the Property may be terminated if these Conditions are not adhered to here.

Price and Payment

Prices are set by our pricing team at our Management’s discretion and are outlined in the booking procedure. Prices are quoted in Australian dollars, and may be subject to change. Our management may discount or offer lower rates at any time, but we do not allow for changes in bookings for reasons related to offers found cheaper on any websites online.

To secure any booking we require a deposit to be paid in advance. DD Apartments accepts payment by Cash, Master Cards, Visa Cards, AMEX, JCB, Company Cheques, and Direct Bank Transfer. Cheques are not accepted as payment for accommodation unless received, banked and cleared 10 days prior to arrival. If paying by cash, full payment of accommodation must be received before the hand of keys. Photo ID will be required upon arrival, to prevent credit card fraud. Any charges raised against us by our banks for handling dishonoured cheque's, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.

Cancellations, Refunds & Non-Arrival Conditions

Guests who wish to cancel or significantly alter a booking for accommodation should contact us as soon as possible via concierge@ddapartments.com.au. As cancellation and prepayment policies vary according to apartment type, please include the dates of your stay and check the conditions of your required room. 

Two types of room rates are available at DD Apartments:

A Non-Refundable Rate (a booking that cannot be cancelled), 

and

A Partially Refundable Rate (a booking that may be cancelled within 30 days prior to the booked, arrival date)

NON-REFUNDABLE RATE

A Non Refundable Rate is a discounted rate available for guests who would like to book in advance and take advantage of the discount (usually between 10-30%) by paying upfront. The Non-Refundable rate will be charged the full amount of the booking, on the day of the booking being made. Please ensure that you are certain of your arrival, as we do not offer cancellations or refunds on any of these booking types.

PARTIALLY REFUNDABLE RATE

A Partially Refundable Rate is our standard charge. It allows guests to make a booking and holds that booking for them in advance, giving them the flexibility to cancel for free within 30 Days of the Check-In date. In order to hold your booking, 50% of the total booking (holding fee) will be charged on the day that you book, and the remaining 50% will be charged within 24 hours prior to the check-in date.

Deposits already paid are only returned in accordance with the following conditions;

  • Cancellation made within 30 days prior to check-in date = 50% of total booking refund (i.e. Remaining amount of total booking after holding fee has been paid)

  • Cancellation made within 14 days prior to check-in date = 25% of total booking refund (i.e. Remaining amount of total booking after holding fee has been paid)

  • Cancellation made within 7 days prior to check-in date = No refund issued, full amount of booking due

Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.

Check-In & Check-Out

All check-ins are completed via a meet and greet between you and one of our friendly team members, where we will show you around the apartment and surrounds, and hand you your keys. Please ensure a meet and greet time has been locked in prior to your check-in time, by doing so through https://ddapartments.gettimely.com/book.


DD Apartments are able to accommodate early or late check-ins as long as sufficient notice is provided. If guests are due to arrive earlier or later than their stated check-in time, please contact us directly through 02 8188 3938 or 0455 595 559 to notify us and provide updates of your arrival.


Guest Responsibilities

  • It is the responsibility of every guest to read and abide by these terms and conditions.

  • It is the responsibility of all guests to report any issue with the property to the Management in a timely manner. This includes any disturbance, damage, loss or any criminal matter relating to the property. Our Management reserves the right to dismiss any claims made regarding any stay that was not brought to our attention immediately.

  • Apartments are to be used only for accommodation. Parties or commercial use is strictly prohibited.

  • All damages and breakages are payable (refer to ‘Damages & Lost Property’ below).

  • The number of tenants must not exceed the maximum number allowed and listed on your booking confirmation. If a property is reported to be overloaded, the tenants will be asked to vacate, with no refund given.

  • All apartments are privately owned, please respect this and do not move furniture around.

  • Guests should show respect and care for the property and ensure doors and windows are locked when vacated.

  • Guests are expected to keep the property at an acceptable level of cleanliness that would be considered acceptable to an average person. Any unacceptable damage resulting from poor cleanliness will be charged to the guest. If cleaners are required to make additional charges these will be passed on to the guest also.

  • Please consider other residents, guests and tenants at all times and remember that your accommodation is in a residential apartment block with other people to consider.

  • Pets are not allowed in any of our properties.

  • All apartments are non-smoking.

Damages & Lost Property

DD Apartments reserves the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys / fobs / access cards will incur a replacement charge of $150AUD per key / fob / card lost.

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belongings before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

Special Conditions

DD Apartments will not be liable for any accident, injury, delay, property damage or personal loss to you or those travelling with you in connection with any accommodation, transportation, or other travel vehicle & services resulting directly or indirectly from any occurrences or conditions beyond its control, including but not limited to acts of terrorism, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, fire, floods, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action disaster, Government regulations or changes in itinerary or schedule.

If the performance of any of our obligations under the Contract is prevented or delayed by your act or omission or failure by you to perform any relevant obligation (Customer Default), we shall not be liable for any costs or losses sustained or incurred by you arising from our failure to perform any of our obligations and you shall reimburse us on written demand for any costs or losses sustained or incurred by us arising from the Customer Default.

Should you have any further queries, please feel free to contact us via phone or email.

Phone: 02 8188 3938
SMS & Whatsapp: 0455 595 559
Email: concierge@ddapartments.com.au